Jet Assist Air Ambulance Handling: Making a Difference in Every Patient’s Journey

patient being attended my a nurse in a medical flight

The caring side of air ambulance ground handling is not merely an act of kindness; it is an integral part of patient care, contributing to positive patient experiences and improved outcomes. By recognising and nurturing the caring aspect of their work, ground handling personnel make a significant difference in the lives of the patients they serve.

Jet Assist are no different with an experienced, highly qualified team of ground handling agents who are the forefront of this rewarding and invaluable service. Air ambulance ground handling is a crucial component of air medical operations, ensuring the safe, efficient, and timely transfer of patients to and from aircraft. It encompasses a wide range of services, including:

✔️ Aircraft Marshalling

Guiding the air ambulance to and from designated parking spots to minimise turnaround time and optimise patient care.

✔️ Passenger Handling

Assisting patients and their families with boarding, disembarking, and transferring to or from ground ambulances, ensuring their comfort and safety.

✔️ Medical Equipment Handling

Loading and unloading medical equipment and supplies, ensuring proper handling.

✔️ Permits and Approvals

Securing necessary permits and approvals for landing, parking, and refuelling, ensuring compliance with local regulations.

✔️ Weather Monitoring

Providing real-time weather updates to inform flight planning and decision-making, ensuring patient safety and comfort.

✔️ Discreet and Confidential Services

Maintaining patient privacy and discretion throughout the ground handling process, respecting their sensitive circumstances.

✔️ Emergency Response

Preparing for and responding to any medical emergencies that may arise during ground handling operations.

✔️ Coordination and Communication

Coordinating with various stakeholders, including medical teams, ground ambulance services, and airport authorities, ensuring seamless patient transfers.

Air Ambulance ground handling

Air ambulance ground handling teams play a vital role in the success of air medical missions, ensuring that patients receive the timely and critical care they need. Their expertise and dedication contribute to saving lives and improving patient outcomes.

Beyond the technical aspects of air ambulance ground handling lies a deep-rooted commitment to empathy, compassion, and patient-centered care.

Jet Assist Ground Handling Agents go the extra mile for our customers:

✔️ Empathetic Communication

We engage in open and empathetic communication with patients and their families with reassurance and understanding.

✔️ Respectful Interactions

We treat patients and their families with dignity and respect, fostering a sense of trust and comfort during a potentially stressful experience.

✔️ Personalised Attention

We prioritise understanding each patient’s unique needs and circumstances.

✔️ Cultural Sensitivity

Ground handlers demonstrate cultural sensitivity, understanding and respecting the diverse backgrounds and traditions of patients and their families.

✔️ Advocacy for Patients

Ground handlers act as advocates for patients, ensuring their needs and preferences are prioritised throughout the ground handling process.

✔️ Going the Extra Mile

Ground handlers often go the extra mile to provide additional support and comfort, such as offering a warm blanket, a soothing beverage, or a helping hand.

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