This privacy policy sets out how we gather, use, hold, share, disclose and protect (“process”) any personal information that you give to us when you use Jet Assist Ltd. By continuing to use www.jetassist.co.uk you are accepting this policy.

Useful contact details and a summary of the control you have over your personal data can be found at the end of this policy.

Compliance 

In processing personal data, we will comply with relevant legislation in force in the UK. We may change this policy, without notice by updating this policy as we improve our service to you and as relevant Data Protection legislation comes into force. Your personal information will continue to be held in accordance with our policy as it develops. We will not reduce your rights under this policy without your explicit consent.

Legal Basis for Processing

Likely Processing 

We gather data on the following groups:

• the non-registered viewer of our website in which our services are described (“Viewer”),
• those making enquiries for other information (“Enquirers”)

Where you are merely a Viewer we will normally only gather data indirectly but might also do so directly if you i) request further information from use ii) engage with us on social media as examples. Whether you are our Enquirers or Customers we will gather data indirectly and directly.

Lawful Basis 

We are required to process your personal data in a lawful, fair and transparent manner.

Consent – where you are a Viewer you will be accepting our cookie policy in order to continue to view how our services operate. We detail below the extent of indirect use of data which is anonymised and is not designed to identify you individually.

Legitimate Activities – where we are required to store or use information for legal purposes, if you have been a Customer for contractual purposes as above, we do so as part of our legitimate activities as a lawful business.

Data Processor 

Jet Assist Ltd makes the decisions concerning how personal data through Jet Assist Ltd is processed. Accordingly we are the Data Processor for your personal information. Therefore we should be your first point of contact.

Jet Assist Aviation Ltd Website Anonymous Tracking 

Some personal data may be processed by us when you are merely browsing www.jetassist.co.uk

Cookies 

You can choose to accept or decline cookies from our website.

A cookie is a small file which is placed on your device when you visit a website. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies help us provide you with a better website by tailoring the website operations to your needs and to respond to you as an individual user such as identifying which pages you find useful and which you do not.

Such a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and does not identify you individually.

Merely by browsing our website, Jet Assist Ltd tracks your use so that we can offer you a better user experience relating to your navigation habits. This helps us analyse data about social media traffic and improve Jet Assist Ltd in order to tailor it to the needs of our customers.

Website Tracking Technology 

Our website uses tracking technology to help us to analyse user behaviour.

Google Analytics is an example of this technology. It is an analysis service by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics allows us to analyse the use of our website application usage.

The information about your visit collected by Google Analytics is usually transferred to a Google server in the USA and saved there. Google will use the information collected on behalf of the application operator to evaluate the users’ use of the application, to compile reports about the users’ activities within this application, and to provide further services for the application operator related to the use of the application.

You can find more information about what data can be collected via Google Analytics at https://support.google.com/analytics/answer/6004245?hl=en

By using the website, the user explicitly consents that his or her information is collected via Google Analytics.

Direct Information Gathering 

Some personal data may be processed by us when you have requested a product or service from us, whether as part of an agreement to purchase from us or merely requesting further contact from Jet Assist Limited.

Risk and Personal Data 

Please note that sending information over the internet is not completely secure and we cannot guarantee the security of your data while it is in transit. Any data you send is at your own risk. Please do not include sensitive personal data sent over the internet. 

Location Data 

We use a third party provider to recognise and populate postcode searches. Holding of this data including search histories is held in accordance with the privacy policies of these third parties. We use our reasonable endeavours to ensure that such policies will not diminish your rights. We do not link historical searches with your name.

Testimonials 

We would be delighted if you would provide us with testimonials of your great experiences with us. We will review these before placing them on our marketing literature including our website and will only use your title and surname or an assumed name if you so wish. Should you wish for your testimonial to be removed please let us know using the contact details provided below.

Customer Experiences 

We may also keep data to record the appreciation shown by a customer and their experiences. This is for internal purposes to enable us to check that we continue to provide an excellent service. If the record is initiated by us then we will anonymise it, using only title and surname.

Should the record be initiated as a result of a request or complaint by you then only essential information relating to the issue will be kept and in that event for no longer than 3 months unless you request otherwise. After 3 months we may retain information showing the fact of the request or complaint for training purposes but the information will be anonymised.

What we do with the information we gather

We take different types of information from you. Processing of anonymous data is either stored on your device and not accessed by us (e.g. cookies) or informs our statistical analysis on website and page use (e.g. traffic cookies, Google Analytics).

Processing of your personal information involves a number of different actions depending on why you have supplied us with information:

Storage 

The information we hold about you may be stored outside the European Economic Area in order to process your data.

In normal circumstances your information is held by Jet Assist Ltd indefinitely if you have opted in or there is another basis for holding your data

Anonymous Tracking 

We use anonymous tracking to,

• to customise our website according to your preferences and tastes.
• to improve how we display information on our products and services on our website for your benefit and in keeping with your device.
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Initial Response 

We require your personal information to handle our initial response with you. To improve your customer experience, and based on feedback we receive, we may vary from time to time the types of information we ask for.

Further Processing 

Once information is received by us it is stored centrally. We then use location data to supply Jet Assist Ltd with a copy of your contact details and other information relevant to your request in order for them to be in contact with you.

The personal information enables our company: 

to operate the Jet Assist Ltd customer service and respond to your enquiry

for internal record keeping, to follow up your enquiry at times convenient to you. This may mean that Jet Assist Ltd i) attempts multiple contacts with you to fulfil your requests for contact ii) holds your data indefinitely dependent on consent to answer any follow up discussed with you.

Supplying your data to third parties 

Where we must share your data for the purposes of providing you with the services you have requested we will use reasonable endeavours to put in place contractual and practical systems to protect your personal information securely. Further we will notify them of any preferences you have indicated concerning use of your personal data.

Future Marketing 

• depending on your consent we may periodically use your contact details to send you promotional emails or texts about new products, special offers or other information which we think you may find interesting using the contact details which you have provided
• depending on your consent to contact you, using your contact details, for market research purposes
• depending on your consent, supply of your contact details to third parties for use with related marketing messages

Request for Deletion of information 

If you have provided your consent to receive future marketing messages then we will hold this information until you indicate that you no longer wish to receive messages from us.

If you contact us to indicate that you no longer wish to receive messages from us we may store that indication centrally.

Contact Details 

Jet Assist is the trading name of Jet Assist Ltd whose registered office is at 7-13 Boucher Rd, Belfast, BT12 6HR.

Our contact email address is ops@jetassist.co.uk. Our address and contact for written correspondence Jet Assist Ltd, Belfast International Airport, Airport Road, Belfast, BT294AB.

Any Data Subject Access Request should be made to the following email address ops@jetassist.com

Contracts with you 

We would not normally use information obtained via our website to finalise contracts with you. Such information will be held in separate records. In the event that such personal information is used to enter into contracts with you it will be transferred and its accuracy checked in that process. Should such data be used to assist in purchases made with you then that information may be held as part of our accounting records held by us for compliance purposes. Only data sufficient for these purposes will be held and this data will be held securely and is kept separately and only for the purposes of tax compliance.

Business Purchase or Sale 

Please note that if the business were to be sold or transferred or we were to purchase another business, your data will be transferred with it but only as part of the business as sold or transferred. Your personal information may be disclosed to a prospective buyer or seller of such business.

External Sites and Social Media 

When you connect to or from jetassist.co.uk using external websites please be careful to check whether the external site is one controlled by us (usually our social media spaces on platforms such as Facebook, Twitter or LinkedIn) or those used by third parties. We cannot control the information practises of other companies and organisations that might advertise, display, link to, or offer to obtain our goods or services for you. We cannot take responsibility for, cannot control and this policy does not cover spaces on the internet not controlled by us.

Linking to other websites 

Similarly our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Note also that third party cookies might be downloaded onto your device as a result of your use of this website, for example if you were to send information to or from this website to your social media account your account may require the use of such cookies to enable this transfer to take place. These cookies are not under our control and we disclaim any responsibility for the acts of third party cookies.

Posting Comments & Social Media 

Please note that if you choose to post comments on this website or via our social media accounts containing personal data we cannot accept responsibility for the use or misuse of such data by others who have access to such posts and we suggest that you consider carefully before posting any such data. Please note that we may review tracking data generated by social media providers such as Facebook for measuring how useful our social media presence is for you.

Social Media Data Gathering 

We employ technology to help us identify when you might have encountered us through social media or to send you targeted marketing messages relating to products, we have to offer during your social media experience. The use of this technology does result in our holding your personal contact details and likes and dislikes. We do not categorise this information based on what the law describes as “sensitive personal data”.

Facebook as an example of Social Media Integration 

Jet Assist Ltd integrates with different social media to the benefit of communicating with you. In order to explain how some social media works we have set out below one example of how your data is used in this case by Facebook. Other social media use your data in different ways and you should review the privacy policy of each provider should you be concerned.

The social network Facebook is headquartered at 1601 South California Avenue, Palo Alto, CA 94304, USA. Facebook is used to share activities on Facebook and to get Facebook information about Jet Assist Ltd users. An overview of Facebook integrations and social plugins can be found here: http://developers.facebook.com/docs/plugins/.

When users enable the Facebook connection in their settings, the Facebook integration establishes a connection between a user’s device and the Facebook server. Thereby, Jet Assist Ltd receives information about the user.

When users invite friends via Facebook, the Facebook integration establishes a connection between a user’s device and the Facebook server. That allows the user to gain information about his or her friends.

When users share their information on Facebook and when they invite friends via Facebook, the Facebook integration establishes a connection between a user’s device and the Facebook server. Thereby, the user links information on jetassist.co.uk to his or her Facebook account. That allows Facebook to correlate a user’s usage of jetassist.co.uk with the corresponding user’s Facebook account. Jet Assist Ltd as the provider of jetassist.co.uk does not have any knowledge of the future data usage by Facebook. Users can find more information on that issue in the privacy policy of Facebook at: http://www.facebook.com/about/privacy/.

Users have to actively enable the Facebook connection in their Settings in order to be able to share information on Facebook and invite friends via Facebook. If users do not want Facebook to gain information on their jetassist.co.uk usage or if they don’t want Jet Assist Ltd to gain information about them via Facebook, they should leave the Facebook integration disabled as it is in the default settings. Once enabled, users can disable the Facebook connection again in their Settings at any time.

By activating the Facebook connection in his or her settings, the user explicitly consents to the information exchange described in this section. Any data arising from the use of Facebook will be located outside the EEA and subject to transmissions between the EEA and elsewhere.

Controlling your personal information 

Your Rights 

Data Protection legislation gives you certain rights to control of your personal data. These are:

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erasure

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. Rights in relation to automated decision making and profiling

Further information on these rights can obtained from the UK Information Commissioner whose website is at: www.ico.org.uk

We fulfil these rights in the ways set out below however we do reserve our right to continue to process your data or refuse your requests as set out in relevant legislation.

However, if you block cookies, you may not be able to use all the features on our website and may not be able to use our platform.

Consent 

You have control over the information you supply to us whether by:

• consent gained from your continuing to browse our site, or
• your explicit consent by completing a contact form whether for requesting
• your explicit consent to further processing to send you ongoing marketing material concerning us
• by your contacting us about your personal information as described below.

Consent for the direct purpose for which you supply your data will be inferred from the situation in which you give this information. If you choose to withdraw your consent to the processing of your personal information at any time, then you should inform us in writing using our contact details below.

Data Correction, Complaints & Deletions 

If you believe that any information, we are processing on you:

• is incorrect or incomplete, (perhaps for example because you have seen you name spelt incorrectly or someone else has received a call meant for you) or
• is being mis-used (perhaps for example a company you don’t know has contacted you using information you supplied to us and you didn’t agree to this), or
• should no longer be processed by us (perhaps for example because you no longer wish to be contacted) then please email us as soon as possible. We will promptly correct or delete any information found to be incorrect or no longer necessary and deal with your complaint.

We ask that if you have any concern you first approach us via our contact email address info@jetassist.co.uk or telephone number 028 9442 2646.

Should you wish to take the matter further we ask that you contact us in writing setting out you concerns in detail to enable us to provide you with an effective response.

Lawful Disclosure by Us 

Please note that you hereby provide your consent and in any case we may be required to disclose your data to lawful authorities for the prevention of crime or regulatory purposes or a court as such court requires. In some circumstances we may not be permitted to inform you that we have made such a disclosure.

Contact Details 

Our contact email address is ops@jetassist.co.uk. Our address and contact for written correspondence is Jet Assist Ltd, Belfast International Airport, Airport Road, Belfast, BT294AB.

Any Data Subject Access Request should be made to the following email address info@jetassist.co.uk.

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